Refund Policy

At Oware Justice Advocates PC ("Firm," "we," "us," or "our"), we are committed to providing professional legal services with the highest level of integrity and transparency. This Refund Policy outlines our policies regarding refunds for legal services and consultations. By engaging our services, you agree to the terms outlined below.

1. General Policy

• Due to the nature of legal services, refunds are generally not provided once work has commenced or a service has been rendered.
• Any request for a refund will be evaluated on a case-by-case basis, considering the work completed and any costs incurred by the Firm.

2. Retainers, Contingency Payments, and Fees

• All retainers, contingency payments, and legal fees will first be deposited into an Interest on Lawyers’ Trust Account (IOLTA) in accordance with applicable laws and regulations.
• Fees will only be transferred from the IOLTA account to the Firm’s operating account once they have been earned by the attorney.
• Clients will receive regular accounting or invoicing statements explaining the services performed and the depletion or reduction of funds from the IOLTA account.
• The attorney retains the right to fees under the principles of quantum meruit, ensuring compensation for work performed even if full representation is not completed.

3. Refunds for Consultation Fees

• Consultation fees are non-refundable once the consultation has taken place.
• If a client cancels a consultation at least 24 hours in advance, the client may be eligible for a rescheduling at no additional cost.
• Failure to attend a scheduled consultation without prior notice will result in forfeiture of the consultation fee.

4. Refunds for Legal Fees

• Retainer fees and deposits paid for legal services are non-refundable once work has begun.
• If a client decides to terminate legal representation before substantial work has been completed, a partial refund may be considered after deducting reasonable fees for work already performed and any non-recoverable expenses.
• No refunds will be issued for completed services, including but not limited to, filings, court appearances, and document preparation.

5. Exceptional Circumstances

Refunds may be issued under the following exceptional circumstances:

• If the Firm is unable to perform the agreed-upon services due to circumstances beyond our control, and no work has commenced.
• If a payment was made in error, and the client notifies us within 5 business days of the erroneous transaction.
• If a duplicate payment is made by mistake.

6. Processing of Refunds

• If a refund is approved, it will be processed within 14 business days via the original method of payment.
• Clients will receive written confirmation of the refund approval and amount.
• Any applicable transaction fees incurred during payment processing will be deducted from the refund amount.

7. No Guarantee of Outcome

• While we strive to provide the best legal representation, we do not guarantee specific outcomes in any case. Dissatisfaction with a legal outcome does not qualify a client for a refund.
• Refunds will not be issued based on a client's change of circumstances or change of mind regarding legal representation.

8. Dispute Resolution and Arbitration

• Any dispute arising from this Refund Policy or legal representation shall be resolved through binding arbitration.
• Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA).
• The arbitration shall take place in Colorado, and both parties agree to waive their right to a trial by jury.
• The arbitrator’s decision shall be final and binding, and judgment upon the arbitration award may be entered in any court with jurisdiction.
• Each party shall bear its own arbitration costs, except where otherwise required by law or awarded by the arbitrator.

9. Disputes and Questions

• Any disputes regarding refunds must be submitted in writing to our office within 30 days of the initial payment.

10. Modifications to This Policy

• We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website.
• Clients are encouraged to review this policy periodically to stay informed about their rights and obligations.

By engaging our legal services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy, including its arbitration provisions and IOLTA account terms.